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API reference / Orders
GET /api/v1/orders/{external_id}

Token needs the read ability. About tokens

Retrieves one Order by its point-of-sale id and business date. A POS id is unique only within a location; pass location_id when the token can read several. Requires the read ability and the export orders permission.

Path parameters

  • external_id string required
    The order's point-of-sale id (the id field of an Order).

Query parameters

  • business_date string (date) required
  • location_id string (uuid)
    The location UUID, needed when two locations share the POS id on that date.
  • include string
    Comma-separated. Allowed: items, payments.

Responses

    • data Order
      One check. Fields the source did not record are null, never zero: check_number, employee_id, day_part_id and guest_count are recorded for every date before the latest one or two, which are served from the import buffer until the nightly build.
      • id string
        The order's point-of-sale id.
      • location object
        • id string (uuid)
        • name string
      • order_created_at string
        The store-local wall clock when the order opened, with no UTC offset. Interpret it in the location's timezone.
      • payment_at string nullable
        The store-local wall clock when the order closed, with no UTC offset.
      • business_date_on string (date)
      • check_number string nullable
      • device_id string nullable
        The POS terminal id.
      • employee_id string nullable
        The POS's opaque employee id. Never resolved to a person.
      • day_part_id string nullable
        The POS day part id.
      • channel object nullable
        • id string
          The POS order channel id.
        • name string nullable
      • order_type object nullable
        • id string
          The POS order type id.
        • name string nullable
      • total_amount number
      • tax_amount number
      • tip_amount number
      • service_charge_amount number
      • discount_amount number
      • gift_card_amount number nullable
      • net_sales_amount number
      • void_amount number nullable
        The POS's void total for the check; null when not reported.
      • num_customers integer
      • guest_count integer nullable
        The POS's guest count, where it reports one separately from num_customers.
      • items array of OrderItem
        Present only when include=items. Voided lines and modifiers are not listed.
        • description string nullable
        • item_external_id string nullable
          The catalog item's point-of-sale external_id. Null when the line item is not linked to a catalog item.
        • category_uuid string (uuid) nullable
          The item category's UUID. Null when uncategorized.
        • quantity number
          Fractional where the POS sells by weight.
        • price number
        • discount_amount number
        • net_sales_amount number
        • num_customers integer
      • payments array of OrderPayment nullable
        Present only when include=payments. Null for checks still in the import buffer (the latest one or two business dates), which keeps no per-tender rows.
        • tender_type_id string nullable
        • card_brand string nullable
        • amount number
        • tip_amount number nullable
        • paid_at string nullable
          The store-local wall clock of the payment, with no UTC offset, where the POS reports it.
    • meta object
      • data_from string (date)
    • message string
    • message string
    • message string
    • message string
    • errors object
curl "https://app.franchisesee.com/api/v1/orders/STORE-1042?business_date=2026-11-12" \
  -H "Authorization: Bearer $FRANCHISESEE_TOKEN" \
  -H "Accept: application/json"
Response
{
    "data": {
        "id": "100245871",
        "location": {
            "id": "9b1c8f3e-7a2d-4c5b-8e1a-2f3d4c5b6a7e",
            "name": "Downtown Austin"
        },
        "order_created_at": "2026-06-08T10:01:17",
        "payment_at": "2026-06-08T10:14:02",
        "business_date_on": "2026-06-08",
        "check_number": "318",
        "device_id": "2",
        "employee_id": "10457",
        "day_part_id": "2",
        "channel": {
            "id": "3",
            "name": "Online"
        },
        "order_type": {
            "id": "1",
            "name": "Pickup"
        },
        "total_amount": 24.87,
        "tax_amount": 1.89,
        "tip_amount": 2,
        "service_charge_amount": 0,
        "discount_amount": 2,
        "gift_card_amount": 0,
        "net_sales_amount": 20.98,
        "void_amount": 0,
        "num_customers": 1,
        "guest_count": 1,
        "items": [
            {
                "description": "Chicken Burrito Bowl",
                "item_external_id": "10233",
                "category_uuid": "b8d1f3a5-7c9e-4b2d-a6f8-0e3c5a7d9b12",
                "quantity": 1,
                "price": 11.49,
                "discount_amount": 1,
                "net_sales_amount": 10.49,
                "num_customers": 1
            }
        ],
        "payments": [
            {
                "tender_type_id": "4",
                "card_brand": "Visa",
                "amount": 24.87,
                "tip_amount": 2,
                "paid_at": "2026-06-08T10:14:02"
            }
        ]
    },
    "meta": {
        "data_from": "2024-01-01"
    }
}